Returns & Exchanges๐ฆโฉ๏ธ
We understand that hasty decisions are made sometimes and with that mistakes follow.ย Avoid any regrets becauseย weโll take care of you.
Every order from 54&Beyond comes with a 100% satisfaction guarantee. If for any reason you donโt love the products you ordered, send us a message
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Exchanges/Returns:
-If you ordered the wrong flag, don't panic please send us a direct email within 24hrs of your purchase for the necessary changeย
-If your order is already shipped, please allow delivery of product. Once product is received,ย pleaseย take picturesย of the wrong item/ mistake and attach a brief helpful explanation.
-Please Don't return any purchased productsย without contacting us first.
-All returns are reviewedย and accessed by our Qualityย team andย swaps are processed 2-5 days after returns are received.
-The complementary $8.00USD shipping costย on your original orderย (*including duties and taxes) is non-refundable.
-Shipping expenses for returning the item remain the responsibility of the customer
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Follow Our 5-step Easy Returns Process
1.Email us directly at ๐งsales@54beyond.com concerning your return. (*Please title your email regarding the matter)
2.Send items in its original packaging to our returns address: 4491 Cheshire Station Plaza box #11429ย Cc:54&Beyond
3.Once we receive the items , our quality team will access it within 1-3 daysย
4.After all quality assessments, exchanges and swaps will ship out within the 1-3 days via USPS
5.Look out for your new Tracking number via email and you should receive your package within the 5-7 days delivery time.
NB: Exchanges are treated as final sale items. Once an exchange is processed, it is not eligible for further returns or exchanges.
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Refunds:
-Refunds for returned items will be issued to the original payment method you used when placing your order.
-We offer full refunds up to 15 days(*15 Days Refund Policy) from the date of purchase.
-Each banking institution is different but on average your refund is credited back toย your account typically between 1-5 business days or 5-10 days influenced by several factorsย
-Please note that you might not receive a Refund e-mail until it's moved from the pending status (up to 48 hours later). Except for PayPal (which process instantly)
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